 |
Excellent job in presenting the vehicle
The salesperson GARY MORALES did an excellent job in presenting the vehicle. He is a great person.
-Mar C., Camry November 2008
|
Very patient and empathic!
The people who work at the dealership were great, very patient and empathic. (Rene Tunay) was a pleasure to work with!
-Zlatina R., Corolla November 2008
|
I liked the customer service from the internet department!
I liked the customer service I received from the internet department. The representative's name was Nereyda Chavez, she was excellent.
-Maria R., Camry November 2008
|
I loved working with our USAA rep at Toyota
I loved working with our USAA rep at Toyota. (Zhenya Levchenko) showed us how to work the special features in the car such as Bluetooth.
-Lisa T., RAV4 November 2008
|
Sales Satisfaction Index for the month of October was 99.04%
We are pleased to announce that our Sales Satisfaction Index for the month of October was 99.04%. We thank you, our customers, neighbors, and friends for your continued patronage!
-Noel Graham, Internet Director, North Hollywood Toyota~Scion, October 2008
|
Get me into a vehicle that met all needs
Tommy (Dam) was very sympathetic to my immediate needs. Between Tommy and Francisco I stopped being a renter saving a great deal monthly.
I don't believe anyone could have done better. The goal was to get me into a vehicle that met all needs and that goal was met.
-Edith K., Sienna October 2008
|
I was very satisfied.
The staff was very courteous and the facility was extremely clean. Nothing could have improved. I was very satisfied. I don't have any complaints.
-Jeffrey A., Tacoma October 2008
|
I got a great deal!
Everyone there was terrific, Mike (Merhi) showed me right to the car I was looking for. I got a great deal and was very happy with them. Everyone was very friendly and accommodating, I was on a tight time schedule and they worked as quickly as possible to get me on my way, without sacrificing any customer service.
-Karen C., Corolla October 2008
|
This was the only dealership we came to that we felt comfortable.
We liked our salesperson- Arsen (Karapetian). This was the only dealership we came to that we felt comfortable.
-Dylan O., Sienna October 2008
|
I was impressed with this dealership
I did my homework for a month and went to 6 different dealerships and 3 of them were Toyota dealers. I was impressed with this dealership. North Hollywood Toyota gets an A plus in my book.......... I'm a satisfied and happy customer.... I was told in other dealerships that it was impossible to get a 4Cyl, 4WD 5 speed. North Hollywood Toyota got it for me at a great price...
-David L., Tacoma October 2008
|
I got the price I wanted!
It was fast and honest. Salesperson (Zhenya Levchenko) was very polite and knowledgeable.
-Gene U., Camry October 2008
|
Excellent salesperson in all respects!!
The entire process from the initial contact via the Internet with David Lopez through the in-person contact with Tahar was smooth, courteous, straight-forward and uncomplicated. No problems whatsoever. David's initial thoroughness and professional is what initially made me choose NoHo Toyota. Tahar was an excellent salesperson in all respects. He was courteous, knowledgeable, and showed his interest in making a sale without being overbearing or pushy. Tahar went far above and beyond my expectations. He even picked me up and dropped me off at the Red Line, when I didn't have a car. I will definitely recommend him to any of my friends that are thinking of buying a car. Again, I give David top marks, just like Tahar. Working with David made the whole process simple and straightforward. David provided all the information I requested from him and even more when I requested additional information. All was provided very quickly and in easy-to- understand format.
-James G., Corolla September 2008
|
My third vehicle purchase from this dealership
This was my third vehicle purchase from this dealership. Every experience I have had there has been great. I have referred people there and I plan to continue to purchase new vehicles there as long as Toyota continues to make great cars and trucks.
-Nicholas B., Tundra September 2008
|
I got the price I wanted!
My salesperson was very professional and did not push me into a purchase. I got the price I wanted and the monthly payment.
-George H., Tacoma August 2008
|
Best sales rep I have ever had
I was very comfortable with the process and very assured with my purchase because of the dealer. I was overall very impressed with this dealership.
-Maria C., RAV4 August 2008
|
Courteous, energetic, knowledgeable.
EXCELLENT salesman. Courteous, energetic, knowledgeable. Fadi Saab, was outstanding. (Finance Manager) Sedrick Sadaba.... Fast, efficient, personable, a great representative of the dealership. Straight shooting, too.
-Stephen G., Camry Hrbrid August 2008
|
Best sales experience
Eric Golder--- a great guy. Knew it all. I own 8 cars, including a BMW and Ferrari. The Camry is for my 16 year old. Best sales experience I've ever had.
-Michael M., Camry August 2008
|
Totally great experience
The entire experience was much better than I expected. It was a totally great experience.
-Peter R., Matrix August 2008
|
Best sales rep I have ever had
Juan Capdet, best sales rep I have ever had in over 38 yrs of buying Toyotas, and 58 yrs of auto buying.
-Jack K., RAV4 August 2008
|
Beyond the call of duty
Simon Kang is an excellent salesperson, as per my wife, this is the first time she bought a vehicle without feeling pressured in buying.... we will definitely deal with Simon again in the future. Negotiation (went) without a hitch; straightforward, simple and "as painless as possible." I got to hand it in for Simon, the guy stuck with us until delivery.... this is our 4th Toyota vehicle (2 previous by my wife, 1 previous for me) and we just experienced what we would fondly refer to as service above and beyond the call of duty.
-Jay C., Camry August 2008
|
Honest and straightforward
My salesperson was Jeff Schwartz and he was phenomenal. Jeff was very honest and straightforward. He did everything possible to make the sale possible. (He) was non-intimidating and personable. He did his absolute best to make sure I received exactly what I wanted, including the price for the purchase.
-Rosemary M., Yaris August 2008
|
Very knowledgeable and friendly
(Armen Petrosian) was great!!! He was very knowledgeable and friendly... very genuine.
-Heidi P., Camry August 2008
|
Excellent-prompt-comfortable experience
"Excellent-prompt-comfortable experience. All Toyota dealerships
should have salespeople like Sean (Heitzman). That way I would not have to
go 5 dealers, for a Toyota truck."
-Michael L., Tacoma March 2008
|
all very pleasant
"Couldn't have asked for better sales person (Omar Mansour)
or sales manager. You would have thought I bought a limousine, I was called several
times (after the purchase) and all very pleasant. They show that they care."
-Rusty W., RAV4 March 2008
|
Friendly place and fast service
"I'm so happy I met her (Product Specialist, Jocelyn Miles),
she chose the right car for me. Friendly place and fast service."
-Norma Z., Corolla March 2008
|
like working with a friend
"is my 3rd experience at dealership. Working with Eric Golder
was like working with a friend"
-Annette C., Highlander March 2008
|
greatest ease ever
"I leased this car with the greatest ease ever. (Zhenya Levchenko)
was excellent. I couldn't have wanted a nicer experience. She came to my work and
I signed for a credit check and she took care of all the paperwork and I didn't
have to sit in the dealership"
-Elizabeth F., Corolla March 2008
|
This is my second Prius
"This is my second Prius from this dealer!"
-Ronald M., Prius March 2008
|
no pressure!!
"Tommy Dam was the best. This is the best experience I have
had buying a car. I felt no pressure and it was overall a pleasant experience"
-Jose R., Avalon March 2008
|
I love my car
"Great experience and I love my car."
-Patrice B., Prius March 2008
|
I have always done my service here
"Shawn was a complete gentleman. I applaud his selling me
a car when I had only come in for service on my Camry! I have always done my service
here. Gary Sawyer rocks!"
-Tommie M., Prius March 2008
|
The process was extremely easy.
"I went in knowing what I wanted. I was taken immediately to see
the three choices that were in the lot. I bought one of them. I went through Costco.
The process was extremely easy. An extremely pleasant experience"
-Brian T., Prius March 2008
|
very helpful and up-front with me
"Mike Maher was very helpful and up-front with me from the
beginning. His knowledge of the features (i.e. Navigation system) was also very
helpful. There was a set USAA price. Mike has been in constant contact with me to
ensure that all is well with my new 4Runner. Keith in accounting was very helpful
and explained everything that I signed. His affable personality and thorough organization
kept me at ease and informed throughout the buying process. The service department
seems very easy and thorough: Although I live in Brentwood, I will make the extra
effort to take my vehicle to the North Hollywood location for all maintenance."
-Edward H., 4Runner February 2008
|
I've never had such a pleasant experience
"Both the people that helped me were very courteous, polite and professional.
One of the best experiences I have had buying a car. I negotiated over the internet.
Once I arrived at the dealer everything had been decided so there was no haggling
at the dealership. I liked that I got the internet price and there was no haggling
about price at the dealer. I've never had such a pleasant experience purchasing
a car. I had been to two other Toyota dealers and though they were pleasant, the
haggling of the price is what prevented the deal from happening (elsewhere)."
-Rosa M., Sienna February2008
|
This was our second car that we purchased
from this dealership
"Overall an excellent day. This was our second car that we purchased
from this dealership. Very happy with them. Our salesman (was) Elvis Gonzales."
-Steven G., Yaris January 2008
|
Excellent job
"We typically spend hours after hours, but this time we're amazed.
We're out of there at no time. Excellent job!"
-Martin M., Highlander January 2008
|
Nobody can beat the price that I got from
North Hollywood Toyota
"The purchased amount was the best. Nobody can beat the price that
I got from North Hollywood Toyota."
-Gerardo T., Tacoma January 2008
|
The dealing through the Internet is very
convenient
"The dealing through the Internet is very convenient."
-Editha V., Camry January 2008
|
very knowledgeable
"appreciated our salesperson, Eric Golder who was very knowledgeable
and very pleasant to work with. He was very patient and answered all our questions."
-Darrin W., Sequoia January 2008
|
Good car buying experience
"I especially appreciated not getting a "hard sell" on any of the
extras offered. I had been dreading the buying experience, somewhat, but found it
enjoyable and informative, instead. I really enjoyed my interaction with the young
saleswoman (Meg Parsighian), who was bright and interesting"
-Elvira A., Camry January 2008
|
I would recommend and return to TNH
"The final paperwork was very fast and went smoothly…. The car was
ready on time to pick up…. Everything from the vehicle to the terms of leasing the
car was clearly explained which helped us in our decision…. I would both recommend
and return to Toyota of North Hollywood for purchase or lease a Toyota."
-Arsen S., Camry January 2008
|
Full satisfaction
"I have had Toyota's since 1990 and always had them serviced at this
facility with full satisfaction."
-Camry Solara., Camry January 2008
|
Best car buying expreience
"Salesman was outstanding…. Best car buying experience I have ever
had! (I like) how this dealership works with AAA members…. Nothing needs to be improved!"
-Mary W., Corolla January 2008
|
Excellent performance
"Arsen was really good on performance, excellent."
-Elvira A., Camry January 2008
|
Good car buying experience
"This was the first time in a car buying experience that I worked
with 2 women and did not feel they thought they could rip me off!"
-Leslie B, Prius January 2008
|
Delivered at the agreed price
"Very pleasant experience. No high pressure to purchase anything
else. Very assessable for service. What we asked for was delivered at the price
agreed upon."
-Sally F, Corolla January 2008
|
Good price from Internet personnel
"The internet service personnel were good. The purchase price was
good"
-Thomas H, Prius December 2007
|
Excellent services
"(Zhenya) did an excellent job. This is the primary reason
why I purchased the vehicle from Toyota of North Hollywood. Altogether, I spoke
numerous dealers in two different states (where my primary and secondary residences
are). Because Zhenya excelled during the negotiation process, I purchased the car
from her. The negotiation…. was straight forward, (Zhenya) addressed my specific
questions and responded to my exact requests in terms of the model and features
I was looking for. She did not try to sell me or talk me into something else. I
negotiated via e-mail in order to save time, and the process went extremely smoothly.
I was very satisfied with this Toyota dealer."
-Suzanne H, RAV4 January 2008
|
Best buying experience so far
"One of the best experience. Excellent experience with sales. Helpful,
friendly, and big difference from 6 years ago with my past experience"
-Pierre M, FJ Cruiser January 2008
|
Sales personnels were professional, kind,
and wonderful!
"Jean Claude and Davit were professional, kind, personable
and wonderful! They followed up with me to make sure I understand the functions
of the hybrid buttons. Evelyn was awesome. All the paperwork were smooth and efficient"
-Jenni M, Camry Hybrid January 2008
|
My experience at North Hollywood Toyota
was great very was wonderful.
"Excellent every one was great. My experience at North Hollywood
Toyota was great very was wonderful"
-David R, Camry January 2008
|
I felt like my salesman was part of my
family.
"Thanks to the wonderful salesperson and his supervisor, I have one
of the best car in a very reasonable price. I really don't like sales persons (in
general), but MR. Rocky has changed that view with his outstanding presentation
of the product and very short negotiation. The entire process was simple, hassle
free and incredibly professional…. I felt like (my salesman) was part of my family.
As I explained the entire process was hassle free with no problems, I just had a
very good time in there and I would like my friends and my family to have the same
wonderful experience of buying cars. As far as I know this was the best experience
of buying a car I had and I hope it stays this way until I come for another car
and have a wonderful time buying it."
-Afsar Ali, Sienna December 2007
|
Very courteous, friendly, knowledgeable
and all-around!!
"Sedrick was excellent. Very courteous, friendly, knowledgeable
and all-around nice guy. Very high marks all around." -Christopher Crolle, Tacoma
December 2007
|
Pressure free and friendly service!
"It was not the first time we bought a car from a dealership, but
we have never had such pressure free and friendly service." -Gevork Sargsyan, Camry
December 2007
|
Provided us with great service
"Salesman Ed Manna provided us with great service."
-Darralyn Shabazz, Camry December 2007
|
Absolute pleasure
"Zhenya is the BEST Car sales person I have ever dealt with!!
She is professional, courteous, friendly, and she got me a Great deal on my used
Ford Focus LX!!!
I haven't the words to describe the absolute pleasure it was to deal with her and
the fine folks at Toyota of North Hollywood - Keep up the Great work!!! "
-Rick DelMar, Pre-Owned Ford Focus LX November 2007
|
Get my car for me in a timely manner
"I really liked Sean Heitzman. He was the only salesperson
who said that he could get my car for me in a timely manner."
-Lora Avery, Prius November 2007
|
Significantly better than I had been treated
at other dealerships!
"I felt I was treated well, significantly better than I had been
treated at other dealerships. I got the impression that the manager was being honest
with me- which is rare in matters of negotiation." -Desiree Fowler, Camry Hybrid
November 2007
|
Most responsive and considerate
"I contacted several dealers during the time I was shopping. (Zhenya)
was far and away the most responsive and considerate."
-William Lachapelle, FJ Cruiser November 2007
|
Friendly and honest!
"Very easy to use Costco Program at this location, friendly and honest."
-Juan Rendon, Tacoma November 2007
|
Easy and quick
"Aspects I liked the most? The way I was treated by the Internet
sale managers"
-Elmer Alvarez, Tacoma November 2007
|
Friendly environment!
"Good service, friendly environment." -Jose Azenon, Camry November
2007
|
Made purchasing a car a pleasure
"Eric Golder, the sales consultant, made purchasing a car
a pleasure, which is unusual." -Richard Divall, Camry November 2007
|
Process was fast!
"Had the car and color that I wanted and the process was fast."
-Mark Graves, Prius November 2007
|
Amazed by the services
"As long as Tommy (Fleet MGR) is an employee of NH Toyota,
I will continue to do business. I was amazed by the services Tommy provided me."
-Josue Morales, Camry November 2007
|
Got everything I wanted!
"Salesman (Sedrick Sedaba) was not pushy, got everything I
wanted."
-Janet Perchesky, Yaris November 2007
|
They worked with me
"They worked with me" -Rose Samaniego, Corolla November 2007
|
He is the man!
"Please tell Juan Capdet "He is the man." I will buy my next
car from Juan. Juan Capdet did way too much...Oh yeah-tell him the only thing he
left out was making the payments, where's my money? =)" -Stephen Fusci, Tacoma October
20007
|
Easy and quick
"Tommy Dam was excellent. Easy and quick." -Sandra Kagan,
Camry October 2007
|
the first one to get in my desired car!
"North Hollywood Toyota was the first one to get in my desired car.
I had left my request with several dealers so they knew exactly what we wanted.
They called me when it came in." -Walter K., Prius October 20007
|
fast and a breeze
"Great to work with Tommy, very friendly, fast and a breeze
to finish the deal. Very quick to finish the paperwork since I had to pick up my
kids so I was very thankful that they did things swiftly and no wasting time. The
best part was the no hassle purchase and how fast everything was taken care of by
Tommy." -Joseph Siraki, Corolla October 2007
|
Excellent and professional!
"Excellent and professional presentation (by Mike Merhi)!
Very professional services with a lot of patient and it was great communication
and understanding of my needs. Everything was excellent!" -Natalia Ulic, Matrix
October 20007
|
very nice to us
"Our salesperson , Meg (Parsighian), was very nice to us.
She knows how to deal with customers. She never pushed us to make our decision.
I hope to see her in a management position next time I visit the dealership." -Simik
Simonian, Sienna August 2007
|
the best experience!
"This was by far the best experience I have ever had negotiating
the purchase of a car. I would consider purchasing a second car from this dealership
because of the excellent service provided by Eric (Golder) who assisted us
with our purchase of the Matrix." -Liset Cristino, Matrix August 20007
|
the best
"I had been to other Toyota dealerships and liked the sales personnel
(Zhenya Levchenko) at this dealership the best." Kimberly Crowe, Prius August
20007
|
Explained everything very clearly
"Syd (Ferrad) was great. Explained everything very clearly.
He knew what my limits were and he totally respected them and really tried exceptionally
hard to get me a deal that was doable for my budget, which he did. I already recommended
two people. " -John Griffin, Prius August 20007
|
5 Stars & 2 Thumbs Up!
"I'd like to take a moment out to let the folks over there at North
Hollywood Toyota know about the outstanding job that Sedrick is doing, and let me
tell ya, it's nothing less than GREAT! He deserves a raise for his patience & kindness
alone. He not only bent over backwards and went the extra mile to make us happy,
but he treated us with a level of professionalism, courtesy, and respect, that I
myself would be proud of if he were an employee of mine.
During the financing part of the deal, Francisco used the same level of professionalism
and kindness and before we knew it we had the keys to our new car in our hands and
we were on our way!
A few days later (when looking into getting the car accessorized), Jay in
the Accessories Department made it a breeze! It's amazing how smoothly things can
go in life when you're dealing with truly knowledgeable and intelligent people.
Without a doubt, Integrity, Quality, and Total Customer Satisfaction is of the utmost
importance at North Hollywood Toyota.
How refreshing it is! Customer Service isn't dead after all!
I easily give North Hollywood Toyota: 5 Stars & 2 Thumbs Up!
(PS. We can't wait to do it again!) A sincere 'Thanks' for having such wonderful
people working for you."
-Paul and Theresa Borel, 2008 Toyota Matrix, August 2007
|
Truly excellent service!
"Adri was very honest, straightforward, and pleasant with
the negotiation. She was very knowledgeable and considerate, there were no financial
surprises. Truly excellent service. I never would have believed before this that
buying a car could be such a pleasant experience!" -Lara Heflin, Prius August 20007
|
Every time gets better
"Well, this was my fourth time buying cars from North Hollywood Toyota
and every time gets better, the salesman (Karo Manukyan) and the sales manager
were great to me and my son, we are hoping we can continue to count on North Hollywood
Toyota for next purchases and service" -Rafael Melgar, Sienna August 2007
|
Gave me a great deal
"My salesperson (Zhenya Levchenko) was really friendly and
gave me a great deal on my car. I had a wonderful experience..." -Brian Pargac,
Prius August 20007
|
Very accommodating
"Salesperson (Simon Kang) was very accommodating. I did not
feel pushed into purchasing vehicle. He went out of his way to meet our needs."
-Lucila Sanchez, Highlander August 2007
|
EXCELLENT and knowledgeable
"Our salesperson (Zhenya Levchenko) was EXCELLENT and knowledgeable."
-Patricia Toll, Prius August 20007
|
Very kind!
"Mr. Juan Capdet was very kind in helping me in deciding which
model to purchase he discussed prices and payment and show me that I was able to
purchase the car I wanted." -Sonia Vacas, Camry August 20007
|
Fantastic!
"Armen (Petrosian) is fantastic. He's helped us to buy 2 cars
in the last 3 months. Thank you Armen!" -Dooley, Kenneth
|
A+++++
"Overall-great sales woman (Zhenya) and the best car buying
experience I have EVER had A+++++." -Demarco, Cleo
|
Not one negative part of my experience!
"I would recommend this place because there was not one negative
part of my experience there and I would return so I could say hello to (my) two
salespersons because I know they would remember me!" - Horner, Cecilia
|
Excellent in all respects
"Sedrick Sadara was excellent in all respects he cared about
my needs and presented the facts clear so I could make the right decision of buying
the vehicle. I was treated with respect and dignity as a person not just a woman
who knows little about car negotiations." - Ugalde, Fatima
|
Best place to buy a car
"Toyota of North Hollywood is the best place to buy a car from! The
best experience I have ever had. Thanks to Eyad and Abdul I will continue
doing business with your dealership!" -Mr.Smith
|
Great experience!
"I used to sell cars for a large dealership. I found that Toyota
of North Hollywood was very professional-low pressure-straight forward dealership.
I originally came in because of the internet sales department (Monique) was
tremendously helpful in being up front about pricing and getting me in without bugging
me. I had a great experience and love my car!"
- Alessi, Georgianna
|
I LOVE my new Highlander
"I just wanted to thank you for getting me in contact with Adri.
She was a huge help and did a great job, and I LOVE my new Highlander Hybrid. Thanks!
" - Steph K
|
Friendly enviroment
"Everyone was very nice to us. They did not keep us waiting very
long. Even when the place was pack with people. We just love Elvis he was
a great guy to talk to he had explain everything with the car with us and all the
paper work. Let's just say everybody there was so wonderful..... we were very very
pleased and happy." - Eddie Segawa
|
Quick and accurate
"The process with Maher was quick and without error!
Also nice, was the fact I was not pointed to take any extra thing I did not want.
I told them what I wanted, and the dealer delivered. No more no less! Great!
Simon gave the best sales presentation that I have ever experienced at a dealership.
He was very knowledgeable, honest, and quickly able to make comparisons between
vehicles." - Jeremy Martin
|
Helpful and fun
"Zhenya was friendly, smart about the product. Helpful, fun.
It was great" - Israel Meneses
|
Outstanding personality
"There was an initial mix-up as to whom I spoke with prior to showing up at the dealership,
but as soon as I met Adri Lewis, she was more than helpful in helping me
get what I needed. She was very easy to work with and he had an outstanding personality
which made my visit a pleasure rather than the daunting task that purchasing a car
generally is.
It was a very friendly atmosphere and I didn't feel as though the people there were
trying to take advantage of me.
Adri was very helpful in getting me in contact with the people I needed to install
my Lo-Jack security system as well as asking how the new vehicle was running and
if I had any questions or concerns about my vehicle purchase.
(Things I liked most were) the easy negotiations via the internet and phone with
my salesperson before my arrival." - Thomas Durant
|
Such a good job of explaining the car
"My salesperson, Zhenya Levchenko, took me out to the car
and gave me a very thorough "tour" of the car and all of its features. She did such
a good job of explaining the car, including the navigational system, that I didn't
need to go back and have her program the system; I was able to do it myself." -
Carrie Watson
|
Fantastic customer service
"As this was my first experience buying a new car, Mike (Merhi) was very considerate
about my reservations and nervousness. He provided fantastic service." - Brian Sheehan
|
Very positive experience for me. I say
this from the heart
"I visited and purchased a car this past Sunday, April 1st. 2007. Kristiana, Arbi,
Obay and Robert made shopping for a car a very positive experience for me. I
say this from the heart. Thank you for everything and I'll see you guys in the future,
if and when I decide to purchase another Toyota!! You can count on it." - Claudio
Luna
|
I am grateful for your great customer
service
"I am grateful for your great customer service and I would like to thank Simon for
being a good and honest salesman." - Lisa
|
Thank you so much for all your help and
efforts
"I bought the black 2005 prius last night!!! I am so happy! I just wanted to thank
you so much for all of your help and efforts. Adam was great! I would definitely
refer anyone to you guys." - Tawna
|
Your communication with me is what brought
me to Toyota
"I told Keith Williams in finance that your communication with me is what brought
me to Toyota so please forward this e-mail to the office manager so that he is aware
that you kept in touch with me over the last few months and that is why I came in.
Thank you so much I needed a car. I will contact you when my sister is ready to
trade in her vehicle." - Catina Pollard
|
A hassle-free car buying experience
"You found us the exact car we wanted at a super competitive price. The NoHo show
room and sales dept is first rate. Three other dealerships we contacted scarcely
met us halfway. This was a hassle-free car buying experience and I can tell you
my wife already loves the car. I will highly recommend your service to friends and
family in the area." - Will Finn
|
|